FAQs

Frequently Asked Questions

How can I contact Ocealino?

You can email us at info@ocealino.com, and our customer care team will be happy to assist you with any questions or concerns.

Do you ship worldwide?

Yes, we proudly ship worldwide so parents everywhere can enjoy Ocealino products.

Where do you ship from?

Our products are shipped from our international fulfillment partners, including warehouses in Hong Kong, to ensure efficient global delivery.

Can I change or cancel my order?

We aim to process orders as quickly as possible. If you need to change or cancel your order, please contact us within 12 hours of placing your order. Requests made after this time may not be possible. Once received, your order can still be returned for a full refund in accordance with our return policy.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX), ensuring secure and convenient checkout.

When will my order be processed?

Orders are processed Monday through Friday within 1–3 business days and shipped shortly after. Please allow additional time during holidays or promotional periods. We do not ship on weekends.

How long will it take to receive my order?

Due to international shipping and high demand, delivery typically takes 2–4 weeks, depending on your location.

What if I don’t receive my order?

If your order has not arrived within 30 days after shipping, please contact us. You will be eligible for a full refund.

Will I be charged customs duties or taxes?

Prices shown on our website are tax-free in USD. Import duties and taxes may apply depending on your country’s regulations and are the responsibility of the customer. Ocealino is not responsible for customs-related delays.

How do I return an item?

To start a return, please contact us at info@ocealino.com, and our team will assist you.

What if my item is defective, damaged, or incorrect?

Please contact us as soon as possible with your order number, photos, and details of the issue. We will work promptly to resolve it.

When will I receive my refund?

Refunds are issued to the original payment method. Credit or debit card refunds typically appear within 7–10 business days after processing. If there is a delay, please contact your bank or card issuer.